https://rymanwebsitespoweredbywebboss.com website is operated by WebBoss Ltd a company that is registered in the UK.
Company Registration Number: 07538142.
Registered Office: WebBoss House, 8 Vaughan Parade, Torquay, Devon TQ2 5EG.
Trading address: WebBoss House, 8 Vaughan Parade, Torquay, Devon TQ2 5EG.
VAT No: GB 131 8054 41
Accreditations: ISO 9001:2015
Register of Data Controllers:
Registration No: ZA127077
WebBoss® Registered Trade Mark No: UK00003059569
a) ‘You’ and ‘Your’ means: user, subscriber or purchaser of any Services supplied by WebBoss Ltd and You in regard to this Agreement.
(a) Contract execution
Your personal data will be used to provide the information, goods and Services offered through our Website to You, for billing and order fulfilment.
(b) Email newsletter
• If You sign up to our newsletter we may use Your email address to send You information about products or Services.
• You can opt out of these at any point and You can ask for personal data to stop being recorded at any time.
(c) Cookies & monitoring
(d) We may monitor traffic to our site and collect the following information:
• The IP address of Your computer.
• The referring website from which You have got to our Website from.
The reasons for this are:
• To make ongoing improvements to our Website based on this data.
• To see our most popular sources of business.
(e) Disclosure of personal data
We may disclose Your personal data:
(f) We may also disclose aggregate statistics about visitors to our Website (customers and sales) to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
(g) WebBoss will ensure that it processes and protects personal data shared by a user and received by WebBoss, according to any applicable data protection legislation and compliant with ISO 27001.
(h) If You are concerned about Your data, You have the right to request access to personal data which we may hold or process about You and You have the right to ask for it to be amended or removed. WebBoss will action any such requests within 30 days.
4.1. Right to cancel subscriptions
You have the right to cancel Your subscription at any time and Your service will terminate at the end of the billing cycle You have subscribed for at the time. To clarify, if Your monthly subscription runs from, and is due on the 9th of a month and You cancel Your subscription on the 10th of the month, Your subscription will continue until the 8th of the following month at which point Your subscription will terminate, and no refunds will be paid. Upon termination Your website and any associated data and uploaded content will be permanently deleted.
4.2. Right to cancel goods and returns policy
(a) You have the right to cancel the purchase of goods without having to give a reason at any time within the "cooling off period" of fourteen working days, beginning on the day after You receive the goods.
(b) If You are in possession of the goods You are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at Your own cost (unless we delivered the item to You in error or the item is damaged or defective) as soon as possible once You have cancelled the contract.
(c) We reserve the right to make a charge not exceeding our direct costs of recovering the goods if You do not return the goods or return them at our expense.
(d) Once You have notified us that You wish to cancel the contract, any sum debited to us will be refunded to You as soon as possible and in any event within 30 days of Your cancellation.
(e) You will not have any right to cancel a purchase for the supply of any of the following goods:
(f) WebBoss Ltd has the right to cancel Your subscription at any time by giving You one month’s written notice by email.
(b) Monthly payments for services that have a fixed or minimum term attached cannot be cancelled by You until the expiry of the term, unless agreed in writing by WebBoss.
(c) All non-subscription, or any other Services provided to You by WebBoss will be paid for in accordance to the terms agreed at the time the order is placed.
(d) Variation to the terms of any order placed by You will only be valid if agreed in writing by both You and WebBoss.
(e) In the event of non-payment for any Services provided to You by WebBoss, WebBoss reserves the right to suspend or terminate any or all Services that WebBoss provides to You and delete any of Your data held by WebBoss on servers under the control of WebBoss without liability for any losses incurred by You whatsoever.
(b) To claim hosting credit, You must notify WebBoss with the precise details of the Downtime within 7 days of the Downtime incident.
(c) Does not cover Downtime due to fault where the responsibility is due to Your actions or omissions.
(d) Does not apply if the fault resolution is beyond the control of WebBoss Ltd (or subsidiary company) due to Force Majeure.
(e) Does not apply if Planned Maintenance is in place or if fault resolution is delayed because of Your responsibility (e.g. Your devices unavailability/inaccessibility caused by You).
(f) Does not apply if WebBoss has suspended or modified the Service in accordance with the WebBoss Terms and Conditions.
(g) If You are entitled to multiple credits under this SLA, such credits shall not exceed the total billing period revenue for any calendar month in any event.
(h) With the exception of the aforementioned (6 a to g) above, WebBoss is not liable for any losses suffered by You in any way whatsoever as a result of the failure of any Service(s) provided to You by WebBoss.
(i) WebBoss provides customer support through its ticketed support system and during normal office hours via online live chat. Live chat support is subject to a fair usage policy, which places a limit of one support enquiry per chat session with a duration of no longer than 15 minutes. Any issues that cannot be resolved in this time frame will be escalated to the senior support team who will respond to You by email once the issue is fixed, or they will contact You by email, telephone, or screen share if further information is required.
(b) You are responsible for updating Your website when notified by WebBoss as per 7(c) unless it is covered by a WebBoss website management package that includes website system updating.
(c) From time to time WebBoss will send You notifications of system updates by email and also display a notice of such in Your website Admin area. Instructions are included in the notification and notice and updating is a simple one click process. You must update Your website within 14 days of receiving notification as failure to do so may cause problems with its functionality or security that requires repair by WebBoss. Such a repair will incur a one off charge of £50 +VAT to be paid by You in advance of the work being carried out.
(d) You shall not, nor knowingly permit any other person to, use WebBoss’ system facilities:
to send, knowingly receive, upload, download, display or use any material which:
(i) is abusive, indecent, obscene, defamatory, racist, offensive, menacing or infringing of any obligation as to confidential information or copyright or any other Intellectual Property Rights;
(ii) knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
(iii) contravenes any laws or regulations;
(iv) which may harm or damage the WebBoss system or networks it is using or hosted on;
in connection with the carrying out of fraud or other criminal offence;
(v) to send unsolicited advertising or mail shots of any kind in breach of the Privacy and Electronic Communications Regulations 2003 (or any equivalent regulations).
By breaching any of these provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use our site or any WebBoss services or facilities will cease immediately.
(b) You: All right, title and interest to and all Intellectual Property Rights in the content and data provided by You to facilitate the Services provided by WebBoss for You, remains with You.
(b) Neither WebBoss nor You shall be liable to the other for any delay or non-performance of its obligations under this Agreement to the extent that such delay or non-performance is due to a Force Majeure Event. The Customer may not rely on a Force Majeure Event for any delay or non-performance of any obligation to pay WebBoss under this Agreement.
(c) Either You or WebBoss may, during the continuance of any Force Majeure Event, terminate this Agreement by written notice to the other party if a Force Majeure Event occurs that affects all or a substantial part of the Services and which continues for more than 30 Working Days.
(b) Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
(c) You are responsible for making all arrangements necessary for You to have access to our site. You are also responsible for ensuring that all persons who access our site through Your internet connection are aware of these terms, and that they comply with them.
(d) WebBoss reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this Website immediately.
(e) WebBoss may change, add, suspend, cancel, remove or otherwise modify the services offered on this Website at any time without prior notice, but in the event of any such changes this will not affect any prior existing agreements between You and WebBoss.
(f) Where our site permits You to contribute content in any form, including but not limited to posting comments and uploading files (user contributions) we accept no responsibility whatsoever for user contributions or for any distress, injury or damage they may cause. We reserve the right to control user contributions and may remove any user contributions at any time and for any reason.
(g) (i) You may print off one copy, and may download extracts, of any page(s) from our site for Your personal reference and You may draw the attention of others within Your organisation to material posted on our site.
(ii) You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
(iii) Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
(iv) You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
(b) You must not establish a link from any website that is not owned by You. Our site must not be framed on any other site, nor may You create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
(c) If You wish to make any use of material on our site other than that set out above, please contact us via our online contact form.
Design and build services included with Ryman Websites Powered By WebBoss Packages:
Starter: Up to 4 hours of design time creating up to 3 customised pages by WebBoss designers.
Essential: Up to 8 hours of design time creating up to 5 customised pages by WebBoss designers.
Pro: Up to 12 hours of design time creating up to 10 customised pages by WebBoss designers.
Bespoke: As per the terms of the Agreement when order placed.
Annual Design Refresh
Starter: Prior to each anniversary of the Start Date, subject to a request from You, You are entitled to up to 1 hour per annum of design time by WebBoss designers at no additional cost.
Essential: Prior to each anniversary of the Start Date, subject to a request from You, You are entitled to up to 2 hours per annum of design time by WebBoss designers at no additional cost.
Pro: Prior to each anniversary of the Start Date, subject to a request from You, You are entitled to up to 4 hours per annum of design time by WebBoss designers at no additional cost.
Bespoke: As per the terms of the Agreement when order placed.
Package upgrade options.
Packages may be upgraded as follows at any time and will include all the ongoing benefits of the upgraded package but with additional designer hours as detailed below.
Starter - upgrade to Essential: Includes up to 2 hours of site design or user training by WebBoss designers.
Starter - upgrade to Professional: Includes up to 4 hours of site design or user training by WebBoss designers.
Essential - upgrade to Professional: Includes up to 2 hours of site design or user training By WebBoss designers.
Professional - upgrade to Bespoke: Includes up to 2 hours of user training by WebBoss designers.